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Expect to be BETTER

Effective Leadership, Impactful Customer Experience

You want your business to be better. Consistently better. Better at communicating your brand, attracting & developing employees, serving your customers & generating profit.

We believe in better. Let us show you how.

 

CONSULTING SERVICES

Applying the lessons learned in the hospitality business, we focus on helping brands be better. Partner with us to define your customer experience, assess your service & operations, engage & train your team, teach your managers business fundamentals & critical supervisory skills, and coach your leaders as they grow into their roles. Let's get better together.

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SPEAKING SERVICES

Known for her ability to connect with audiences on a personal level and make connections in a conversational yet profound way, Kate is among the most engaging and motivational speakers in the fields of leadership and hospitality. She speaks from the POV of an expert and practitioner & is able to parlay her years as a leader to great effect. Take a look at how Kate inspires professionals to represent their brand & drive their customers' experience.

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HELLO! THE BOOK

In 2016 Kate published her first book, Hello! &
Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Hello! pulls from Kate's vast experience in hospitality & applies the lessons learned to all customer-focused industries. Hello! belongs on the shelf of every executive, entrepreneur, or manager.

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WHAT WE DO


We help growing brands design their customer experience, invigorate their culture & cultivate their talent. Our team works to enhance customer satisfaction, improve employee engagement & prepare a pipeline of emerging leaders & capable managers.

Memorable Service & Confident Leadership.

The intersection of service & leadership is people; We build the people on the inside of your operation to represent your brand to your clients & competitors through our coaching and consulting services.

 

OUR POV

See what we think & what we are blogging about.