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Expect to be TRANSFORMED

Whether you are ready to build, expand or revitalize your brand, we can help.

Deploy our expertise in guest experience, staff development and operations as you grow, without increasing your payroll. There's a delicate balance between growth and capital; we offer cost-effective ways for you to get the expertise you need. When it's too soon to bring on full-time specialists, we bridge the gap with restaurant consulting, coaching, and more.
And when it's time to get results, we have what you need.

 

 

CONSULTING SERVICES

Leadership Coaching, Staff Training, Customer Service Development & More

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SERVICE DEFINED

Break the Mold.

Service is at the heart of everything we do & we help our clients build service-oriented cultures. Together, we envision & develop a unique customer experience that represents your brand & maximizes sales.

Our team will:

  • Craft your Vision, Mission, Brand & Philosophy.

  • Map out your customer journey.

  • Ensure that your brand ideals are conveyed
    through every customer interaction.

  • Develop in-house marketing strategies to ensure team
    cohesion and buy-in.

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TEAM TRAINING

Educate your Team. 

Train your staff to represent your vision & develop managers who understand business fundamentals. Through targeted, interactive training courses, we teach critical leadership skills that encourage growth & reduce turnover. 

Our training includes:

  • Foundations of service for customer-facing staff.

  • Practical leadership skills for new supervisors &
    seasoned managers.

  • Enrichment courses in communications, human
    behavior & business fundamentals.

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LEADERSHIP COACHING

Empower your Leaders.

For entrepreneurs launching a new brand or for the managers who
run the day to day, coaching helps to develop critical skills &
an authentic leadership style.

Coaching will:

  • Empower your leaders to defend & uphold your brand.

  • Build new skills and learn new leadership methods.

  • Gain awareness of strengths & weaknesses

  • Help you gain perspective, realize your full potential, and assume accountability for your growth.

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TRANSFORMATIVE MANAGEMENT

Invest in your Managers.

Our Transformative Management Training Program for hospitality businesses builds concrete skills & strengthens
employee engagement.

Your managers will participate in: 

  • Fundamentals of Management courses.

  • Elective Workshops designed to build specific supervisory skills such as effective delegation, hiring for hospitality and P&L literacy.

  • Individual Coaching sessions designed to focus on areas of improvement.

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RESTAURANT OPENINGS

Prepare to Launch.

Whether you are opening your first concept or your 10th,
our seasoned hospitality pros are here to help. We offer expert
guidance & advice as you bring your concept from idea to opening.

In advance of your launch date, we:

  • Advise you, your chef and your key managers and guide your biggest decisions through restaurant planning & opening.

  • Build ironclad SOP's, menus and Steps of Service.

  • Provide staff training, management training & support.

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OPERATIONS ASSESSMENTS

Ensure Quality.

An outside perspective can be invaluable in identifying which aspects
of your business are thriving and which areas would benefit from additional focus & resources.

Our assessments:

  • Shine a light on your business & processes.

  • Provide In-depth customer impact & operations analyses.

  • Offer recommendations & actionable, cost-effective improvements.

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SECRET SHOPPING

Knowledge is Power.

Our seasoned hospitality pros provide an expert perspective that
helps you determine if you are providing a consistent guest
experience and if your team is maximizing sales.

Our Mystery Shoppers:

 

  • Appraise the customer experience.

  • Pinpoint service gaps.

  • Identify lapses in standards.

  • Uncover revenue growth opportunities.

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COACHING FOR RESTAURANT OPENINGS

Launch with Confidence.

When you are opening a new business you will put everything on the line. Coaching through the opening process is an invaluable tool
that is customized to your unique needs & skill level.

Our Coaches:

  • Offer pre-opening strategic coaching, support & guidance to owners.

  • Follow up with Performance Coaching for your management team during service to ensure proper implementation of your concept
    & brand ideals.

  • Provide best practices & ongoing support to your team.

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“Kate’s knowledge of restaurants is unmatched by anyone I’ve ever worked with. She has an unerring ability to solve problems and is always an enormous pleasure to work with.”

— Keith McNally, Proprietor, Balthazar