Expect to be ILLUMINATED

Your front-line employees will make or break your business.

One of the biggest problems in hospitality management is employee turnover. Here's what we know: turnover is expensive!

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Have you budgeted nearly $100 grand for turnover? 

According to Deloitte’s recent restaurant customer experience survey, a staff of friendly, hospitable employees is the most important element needed for a positive experience at a restaurant. Of course, given the nature of the hospitality industry, some turnover is unavoidable. So what can you do to reduce the turnover that is in your control?

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Untrained Managers = Disengaged Employees = Turnover.

Your managers need training, guidance and support to create an environment where employees are engaged & motivated.  Every dollar spent management training saves hundreds of dollars in turnover costs. 

How would you rather spend your money? 

“Managers should not be punished for their own lack of training - and they shouldn’t have to figure out how to engage their employees on their own.”
— Gallup Q12 Meta-Analysis Report
“The investment has paid off. The managers feel more knowledgeable and empowered and have an understanding that there is more to management than putting your head down and working hard. It has definitely helped to bring our management team to another level.”
— -Dave Mohally, Partner, Bua Bar Group