Applying the lessons learned in the hospitality business, we focus on helping brands be better. Partner with us to define your customer experience, assess your service & operations, engage & train your team, teach your managers business fundamentals & critical supervisory skills, and coach your leaders as they grow into their roles. Let's get better together.
Known for her ability to connect with audiences
on a personal level and make connections in a
conversational yet profound way, Kate speaks from the POV of an expert and practitioner & is able to parlay her years as a leader to great effect. Take a look at how Kate inspires teams to represent their brand & drive their customers' experience.
In 2016 Kate published her first book, Hello! &
Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Hello! pulls from Kate's vast experience in hospitality & applies the lessons learned to all customer-focused industries. Hello! belongs on the shelf of any executive, enterpreneur or manager.
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