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Expect to COLLABORATE

Our 30 years in hospitality inspires & infuses our approach to customer service & leadership.

Here are the people & the values that drive our company.

 

Kate
Edwards

FOUNDER & VISIONARY
Expert, author, coach and speaker. Kate is the heart of the organization & approaches each client & project with an appreciation for the challenges & joys of leading your own operation.

Carole
Heffernan

DIRECTOR OF DEVELOPMENT
Content developer, strategist, facilitator & standard-bearer. Carole combines her work ethic, empathy & curiosity and with an enthusiastic dedication to the
client experience.

John
Cassanos

OPERATIONS EXPERT
F&B authority, team trainer, builder & stabilizer. An industry pro, John embodies high standards & a generous spirit while improving or launching memorable hospitality concepts.

We have a lifetime of associates & collaborators who we partner with & recommend to our clients. These connections help us bring the best to our clients for any project scope.
We express this through our company name & take pride in the relationships we continuously foster & serve. 

We work with the best:
Vendors / Designers / Chefs / Consultants


 

The Seven E’s.

While no two projects are the same, we bring the same core values to every project we work on. We call them the "Seven E's" & they reflect our passion for growth, attention to great service, approach to business & dedication to our clients.

 
 
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EMPATHY

We truly respect anyone who reaches out for help, insight or expertise & will always demonstrate care for our clients and each other with every action we take.

 
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EVOLUTION

We learn & grow with every client & every project we embark on. At the same time we keep an open mind so that we can embrace
the development & transformation of our unique clients.
 

 
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ENDURANCE

We will do what it takes in order to produce high quality, tailored results. At the same time our work must be sustainable in order to be profitable & create success for our clients. 

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ENERGY

We bring a creative & honest spirit to our projects in order to fan the flames of innovation, keep the project in motion & have some fun getting it done.

 
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ENUNCIATION

We help our clients express their goals, vision & intentions clearly & authentically while we focus on clearly communicating
our work & process so that it creates lasting impact.

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EXPERIENCE

We are devoted to helping our clients identify, create & share the experience that is unique to their business while bringing our combined knowledge to every project.

 
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EFFICIENCY

We are honest about our projected timelines & careful with our deadlines so that we can be as productive as possible; in order to do effective work & to stay within budget.