Expect to be BETTER
Effective Leadership, Impactful Customer Experience
Our clients are high-achieving entrepreneurs, accomplished chefs and profitable operators; they all strive to be a little bit better every day.
And that’s where KE&C comes in.
OUR SERVICES
Partner with us to define your culture & customer experience, engage & train your team, develop your managers into confident leaders, and assess your hospitality brand. Discover how our training and coaching can impact your brand and your bottom line.
OUR VALUES
Our values define us. We bring the same core values to every project we work on and to every person we work with. We call them the "Seven E's" & they reflect our passion for growth, attention to great service, approach to business & dedication to our clients.
OUR THINKING
In 2016 Kate published Hello! & Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Hello! pulls from Kate's vast experience in hospitality & applies these lessons to all customer-focused industries.
READ WHAT PEOPLE ARE SAYING »
A hospitality veteran & captivating motivational speaker, Kate will share her insights, unite your participants and make your event unforgettable.
Watch Kate in ACTION
Read about the issues, ideas & insights that matter most
to us on the KE&C Blog.
Explore Our POV