Expect to be TRANSFORMED
SERVICE DEFINED
Service is at the heart of everything we do and we help our clients build service-oriented cultures. Together, we envision & develop a unique customer experience that represents your brand and maximizes sales.
Our team will:
Craft your Vision, Mission, Brand & Philosophy.
Map out your customer journey.
Ensure that your brand ideals are conveyed
through every customer interaction.
Develop in-house marketing strategies to ensure team
cohesion and buy-in.
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TEAM TRAINING
Train your staff to represent your vision & develop managers who understand business fundamentals. Through targeted, interactive training courses, we teach critical leadership skills that encourage growth & reduce turnover.
Our training includes:
Foundations of service for customer-facing staff.
Practical leadership skills for new supervisors &
seasoned managers.
Enrichment courses in communications, human
behavior & business fundamentals.
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LEADERSHIP COACHING
For entrepreneurs launching a new brand or for the managers who
run the day to day, coaching helps to develop critical skills &
an authentic leadership style.
Coaching will:
Empower your leaders to defend & uphold your brand.
Build new skills and learn new leadership methods.
Gain awareness of strengths & weaknesses.
Help you gain perspective, realize your full potential, and assume accountability for your growth.
TRANSFORMATIVE MANAGEMENT
Our Transformative Management Training Program for hospitality businesses builds concrete skills & strengthens
employee engagement.
Your managers will participate in:
Fundamentals of Management courses.
Elective Workshops designed to build specific supervisory skills such as effective delegation, hiring for hospitality and P&L literacy.
Individual Coaching sessions designed to focus on areas of improvement.
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RESTAURANT OPENINGS
Whether you are opening your first concept or your 10th,
our seasoned hospitality pros are here to help. We offer expert
guidance & advice as you bring your concept from idea to opening.
In advance of your launch date, we:
Advise you, your chef and your key managers and guide your biggest decisions through restaurant planning & opening.
Build ironclad SOP's, menus and Steps of Service.
Provide team and management training & support.
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OPERATIONS ASSESSMENTS
An outside perspective can be invaluable in identifying which aspects
of your business are thriving and which areas would benefit from additional focus & resources.
Our assessments:
Shine a light on your business & processes.
Provide In-depth customer impact & operations analyses.
Offer recommendations & actionable, cost-effective improvements.
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SECRET SHOPPING
Our seasoned hospitality pros provide an expert perspective that
helps you determine if you are providing a consistent guest
experience and if your team is maximizing sales.
Our Mystery Shoppers:
Appraise the customer experience.
Pinpoint service gaps.
Identify lapses in standards.
Uncover revenue growth opportunities.
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COACHING FOR RESTAURANT OPENINGS
When you are opening a new business you will put everything on the line. Coaching through the opening process is an invaluable tool
that is customized to your unique needs & skill level.
Our Coaches:
Offer pre-opening strategic coaching, support & guidance to owners.
Follow up with Performance Coaching for your management team during service to ensure proper implementation of your concept
& brand ideals.
Provide best practices & ongoing support to your team.
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“Kate’s knowledge of restaurants is unmatched by anyone I’ve ever worked with. She has an unerring ability to solve problems and is always an enormous pleasure to work with.”