Break the Mold.

Service is at the heart of everything we do and we help our clients build service-oriented cultures. Together, we envision & develop a unique customer experience that represents your brand and maximizes sales.

Our team will:

• Craft your Vision, Mission, Brand & Philosophy.

• Map out your customer journey.

• Ensure that your brand ideals are conveyed through every customer interaction.

• Develop in-house marketing strategies to ensure team cohesion and buy-in.
  
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Educate your Team. 

Train your staff to represent your vision & develop managers who understand business fundamentals. Through targeted, interactive training courses, we teach critical leadership skills that encourage growth & reduce turnover. 

Our training includes:

• Foundations of service for customer-facing staff.

• Practical leadership skills for new supervisors & seasoned managers.

• Enrichment courses in communications, human behavior & business fundamentals.
  
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Empower your Leaders.

For entrepreneurs launching a new brand or for the managers who run the day to day, coaching helps to develop critical skills &an authentic leadership style.

Coaching will:

• Empower your leaders to defend & uphold your brand.

• Build new skills and learn new leadership methods.

• Gain awareness of strengths & weaknesses.

• Help you gain perspective, realize your full potential, and assume accountability for your growth.

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Invest in your Managers.

Our Transformative Management Training Program for hospitality businesses builds concrete skills & strengthens employee engagement.

Your managers will participate in: 

• Fundamentals of Management courses.

• Elective Workshops designed to build specific supervisory skills such as effective delegation, hiring for hospitality and P&L literacy.

• Individual Coaching sessions designed to focus on areas of improvement.
  
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Prepare to Launch.

Whether you are opening your first concept or your 10th, our seasoned hospitality pros are here to help. We offer expert guidance & advice as you bring your concept from idea to opening.

In advance of your launch date, we:

• Advise you, your chef and your key managers and guide your biggest decisions through restaurant planning & opening.

• Build ironclad SOP's, menus and Steps of Service.

• Provide team and management training & support.
  
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Ensure Quality.

An outside perspective can be invaluable in identifying which aspects of your business are thriving and which areas would benefit from additional focus & resources.

Our assessments:

• Shine a light on your business & processes.

• Provide In-depth customer impact & operations analyses.

• Offer recommendations & actionable, cost-effective improvements.
  
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Knowledge is Power.

Train your staff to represent your vision & develop managers who understand business fundamentals. Through targeted, interactive training courses, we teach critical leadership skills that encourage growth & reduce turnover. 

Our Mystery Shoppers:

• Appraise the customer experience.

• Pinpoint service gaps.

• Identify lapses in standards.

• Uncover revenue growth opportunities.
  
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Launch with Confidence.

When you are opening a new business you will put everything on the line. Coaching through the opening process is an invaluable tool that is customized to your unique needs & skill level.

Our Coaches:

• Offer pre-opening strategic coaching, support & guidance to owners.

• Follow up with Performance Coaching for your management team during service to ensure proper implementation of your concept & brand ideals.

• Provide best practices & ongoing support to your team.
  
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