Expect to be MOTIVATED
See Kate's Typsy bio video. Kate teaches various topics including insights on leadership skills and an intro to table service.
In this CreativeLive lesson Kate explains the difference between customer service and customer experience....two sides of the same coin.
In this CreativeLive lesson Kate shares her tips and tricks for handling upset customers with confidence.
In this video Kate discusses her transition from a restaurant employee into a consultant and the turn her life took once she changed her POV.
““As a service organization with over 1,500 locations across North America, we are always looking to improve on our ability to be ‘the friendliest place in town.’ Kate delivered just what we needed during our annual convention. Her presentation got our members’ attention from the start and everyone walked away with tools to improve their location’s level of hospitality. Kate truly had us at Hello!””
““You and your work are an inspiration for us!””
““Kate’s infectious personality, relatable experiences, and deep understanding of team-building and relationship management gave the students real perspective on how to best act in the world as a leader. Recognizing their own individual leadership styles is such a difficult idea for young students to grasp; Kate presented this task in a way that was manageable and applicable to their lives.
Thank you, Kate!””