Kate Edwards & CreativeLive | Customer Service vs. Customer Experience

It’s true: customer service and customer experience are not the same thing. Rather, they are two sides of the customer service coin: one side is about the actions of service and the other is about how those actions make the customer feel. In this video class on CreativeLive, Kate shares her POV about the two sides of this very important coin in your customer impact toolbox. Take a look to learn more!

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