Maximum Hospitality - Minimal Contact
On June 30th I co-hosted a webinar with Beatrice Stein for a chat about service in the time of COVID-19. We were joined by Joann Makovitzky, a restaurateur in NYC and CT, who brought real life examples to our topic about how to maximize hospitality while working within the new constraints (masks and gloves). We walked through a number of aspects of hospitality including comfort & perception, setting expectations and team training and fielded questions posed by our audience of operators, HR professionals and hospitality leaders. Click play to watch the full conversation below.
On this webinar, I'm joined by Beatrice Stein and Joann Makovitzky for a chat about service in the time of COVID-19. We share insights on how to maximize hos...
