Aug 16 Aug 16 Hospitality in All Businesses Kate Edwards Video Clip Kate shares how hospitality manifests itself in different businesses and different ways.
Jan 3 Jan 3 Huffington Post: Top 5 New Year’s Resolutions to Make Your Customer Service Shine Kate Edwards
Jan 3 Jan 3 AdWeek: How Arby's Turned Its Brand Around After Years With an Identity Crisis Kate Edwards