If you’re aiming to open a restaurant in 2019 you must be as prepared as you can be. I spoke to some of the top hospitality professionals who shared their secrets for essential prep before signing a lease and opening for business.

In this Creative Live class, Kate describes the importance of actions and words in the customer service experience.

Your business is the sum of its parts. When your key employees are stuck doing one thing well it can cost your business by limiting its future impact.

The key to staying relevant in business is to constantly evolve and grow as the years go by. 

Here at the top 3 reasons why assessments are invaluable to owners and operators.

Once your verbal and non-verbal language are in alignment you will be more powerful – and effective - then you ever thought possible.

When you’re a manager, owner or entrepreneur you are the beacon of your business. In this role you are perpetually shining your light on everyone you come in contact with, near and far.

In this video Kate shares advice on how to be a great leader in your organization or company.

Everyone has strengths and weaknesses but what is interesting is that most everyone has a strength that is too strong.

Pouring water and greeting your guests is essential to the bottom line.