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Expect to be BETTER

Effective Leadership, Impactful Customer Experience

Our clients are high-achieving entrepreneurs, accomplished chefs and profitable operators; they all strive to be a little bit better every day. And that’s where KE&C comes in.


OUR SERVICES

Partner with us to define your culture & customer experience, engage & train your team, develop your managers into confident leaders, and assess your hospitality brand. Discover how our training and coaching can impact your brand and your bottom line.

DISCOVER THE POSSIBILITIES »

OUR VALUES

Our values define us. We bring the same core values to every project we work on and to every person we work with. We call them the "Seven E's" & they reflect our passion for growth, attention to great service, approach to business & dedication to our clients.

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OUR THINKING

In 2016 Kate published Hello! & Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Hello! pulls from Kate's vast experience in hospitality & applies these lessons to all customer-focused industries.

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MOTIVATIONAL SPEAKING


Speaking with credibility and humor Kate leaves attendees uplifted and motivated. A hospitality veteran & captivating speaker, Kate will share her insights, unite your participants and make your event unforgettable.

 

OUR POV

Read about the issues that matter most to us on the KE&C Blog.