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Typsy: The Little Things that Make Service Great - Staff Tips with Kate Edwards

Mar 8

Mar 8 Typsy: The Little Things that Make Service Great - Staff Tips with Kate Edwards

Every Little Thing That Matters: Service Secrets with Kate Edwards

Mar 1

Mar 1 Every Little Thing That Matters: Service Secrets with Kate Edwards

Rochester D&C: Top 5 Improvements for Customer Service

Feb 22

Feb 22 Rochester D&C: Top 5 Improvements for Customer Service

Jan 3
Jan 3 Multichannel News: Time Warner Cable Takes Control of Image, Credibility in New Ad Campaign

Jan 3
Jan 3 Huffington Post: The Importance of Hello in Business

Jan 3
Jan 3 CNBC: Small business resolutions for 2016

Jan 3
Jan 3 Huffington Post: Top 5 New Year’s Resolutions to Make Your Customer Service Shine

Amex OPEN: "Perception is everything,” says Kate Edwards

Jan 3

Jan 3 Amex OPEN: "Perception is everything,” says Kate Edwards