Every Little Thing That Matters: Service Secrets with Kate Edwards

Every Little Thing That Matters: Service Secrets with Kate Edwards

On the ICE blog, Carly DiFilippo interviews Kate about her career path and her book, "Hello!"

Typsy: The Little Things that Make Service Great - Staff Tips with Kate Edwards

Typsy: The Little Things that Make Service Great - Staff Tips with Kate Edwards

Rochester D&C: Top 5 Improvements for Customer Service

Rochester D&C: Top 5 Improvements for Customer Service