You're #1

Do you put everyone on your team first? This might be because you are an ECT (empathetic, compassionate and thoughtful person). ECT’s are often so other-centered that they put themselves and the needs of the business after the needs of their employees. The skill that can be so valuable in customer service actually becomes a hindrance in leadership.

Realizing the Dream

Way back in 2008, just a year after starting my consulting company, I had a vision: of becoming a speaker. When I investigated how to break into this field I realized that one doesn’t just become a speaker overnight; it takes years to build up a reputation and become a respected voice. When I reflect on how far I have come since then, I can’t help but wonder: What does it take to realize a dream? To achieve a goal? To fulfill one’s vision?

Start YOUR New Year off Right

Whether your new Year starts on January 1st or another day in the year, there are many wonderful guides for setting yourself up for success. So take a look at these and see which helps you start your new year off on the right foot.

The Competency Bar

Sometimes decent is actually pretty good. There is something wonderful to being competent. To being conversational. To being informed. Not every endeavor in life has to be exceptional, expert and excessive. How about basking in the “pretty good for how much I have put in” mindset instead of beating ourselves up for “not being as good as I was when I put my all into it”?

How to Spot a Service Superstar

Here’s how to spot 7 traits that are essential to service superstars. This way you can identify and groom the stars in your operation and ensure that the most hospitable folks are out in front, wowing your guests.