Kate is quoted in this article about utilizing downtime in your restaurant on Upserve.com.

Do you put everyone on your team first? This might be because you are an ECT (empathetic, compassionate and thoughtful person). ECT’s are often so other-centered that they put themselves and the needs of the business after the needs of their employees. The skill that can be so valuable in customer service actually becomes a hindrance in leadership.

Way back in 2008, just a year after starting my consulting company, I had a vision: of becoming a speaker. When I investigated how to break into this field I realized that one doesn’t just become a speaker overnight; it takes years to build up a reputation and become a respected voice. When I reflect on how far I have come since then, I can’t help but wonder: What does it take to realize a dream? To achieve a goal? To fulfill one’s vision?

Whether your new Year starts on January 1st or another day in the year, there are many wonderful guides for setting yourself up for success. So take a look at these and see which helps you start your new year off on the right foot.

Sometimes decent is actually pretty good. There is something wonderful to being competent. To being conversational. To being informed. Not every endeavor in life has to be exceptional, expert and excessive. How about basking in the “pretty good for how much I have put in” mindset instead of beating ourselves up for “not being as good as I was when I put my all into it”?

Whether you’re an entrepreneur, manager, restaurateur or chef here are 3 tips for having a smooth start to your new year.

Hear Kate chat about the importance of the mission and values in training your team on the Recruit, Retain, Relax podcast on Heritage Radio.

Here’s how to spot 7 traits that are essential to service superstars. This way you can identify and groom the stars in your operation and ensure that the most hospitable folks are out in front, wowing your guests. 

Watch this Creative Live video class where Kate shares how to sell your products and brand to your customers.

If you’re aiming to open a restaurant in 2019 you must be as prepared as you can be. I spoke to some of the top hospitality professionals who shared their secrets for essential prep before signing a lease and opening for business.

In this Creative Live class, Kate describes the importance of actions and words in the customer service experience.

Your business is the sum of its parts. When your key employees are stuck doing one thing well it can cost your business by limiting its future impact.