Everyone I know has endured a long, overdrawn, waste-of-time meeting at some point in their careers. One that doesn’t start on time, that meanders through topics, and that does nothing to move the dial. But, like all leadership assets, running a productive meeting is a skill you can build and improve. Read my tips for making your meeting a positive for all involved.
Feedback is other-focused: it helps people improve their skills and adapt their behaviors. Feedback also helps you become better in your role as a leader. It’s a leadership skill that you can improve every day. And you, your team, and your business are the beneficiaries.
2020 was a doozy. It was challenging, it was messy, and it was full of unexpected twists and turns. But throughout the year, people enjoyed a variety of successes that, no matter how small, were worth noticing. Here’s the greatest hits from 2020, the most helpful things my clients discovered and shared with me this year.
If you’ve gone to the expense and trouble of building a new outdoor dining area then you may be inclined to keep your space open for business. In which case, it will be important for you to create a warm and comfortable dining experience for your guests. One where their focus will stay on your restaurant and experience.
It’s important to understand that accountability is not something you just go out and get. It’s something that must be taught; It’s a habit to be built. My clients often miss that they have a part to play in the accountability of their managers and this part is called “holding people accountable.” This is the foundation for inspiring your team to demonstrate ownership and become reliable leaders of the team.
As an executive coach I find that many of my clients have trouble delegating to their team members. They use outdated models for getting things done, so I created an updated model built to help managers lead, delegate and set expectations with their team members. I call it “The 5 Point Method.”
If the rules of hospitality management have changed is leadership still leadership? Lucky for us the answer is “yes.” Leadership is the same but the methods you may have utilized before must change or adjust.
It’s important to empower your teams so they can communicate most effectively with their customers while wearing a mask. Strategically utilizing eye contact is essential.
Is reopening at 25% worth it? For some operators 25% presents an opportunity to keep the brand alive and maintain connection with their guests. For others 25% is not feasible; it is not worth the investment that is required to reopen safely
Watch Kate weigh in on the impact of COVID-19 on chain restaurants in this Inside Edition feature.
Even if you have built a trusted restaurant brand, it’s essential that you actively demonstrate that you’re trustworthy so that your new guests, who may not know your practices themselves, feel safe in your restaurant. Read my 3 tips for increasing trust with your guests.
Numerous studies have been conducted on the importance of future thinking. Future thinking requires flexibility and creativity as well as a willingness to take a risk and unleash yourself from the events of the past.
