On this webinar we discuss how to maximize hospitality while working within the new constraints (masks and gloves) of COVID-19.

Integrity will be absolutely essential as we move forward. So many questions remain unanswered, so many promises still unfulfilled. We are all leaders in our lives, I invite you to think about how you can stand up for what is right, take a moment to voice it and then steadfastly bring it to life.

The question is: how do we protect the health of our guests and teams while preserving the social aspect of dining at a restaurant? How do we provide almost medical grade sanitation alongside warm human contact? How do we keep the reminder of “hospital” out of “hospitality?”

If you’re an entrepreneur, hospitality operator, chef or small business owner, this past month has put you through your paces. You’ve faced unfathomable challenges. A month ago, chances are, you had not faced any of these challenges before except in limited instances; or if you had, you had faced them separately. So to confront them all in one brief moment is something worth acknowledging.

Talking with another person is one of the most beneficial things we can do as human beings. A study was conducted where researchers found that simply talking about your feelings "can be profoundly healing—reducing stress, strengthening our immune system, and reducing physical and emotional distress."

We're in a period of great uncertainty. Life is unstable, work is paused or stopped and we're under great stress. Since we don't know when things will change, we need to turn our thinking to what we can change. What will you do when you can reopen your business and return to work?

It's scientifically proven that breathing helps us relieve stress and improves our emotional state. By slowing and deepening your breaths you give your nervous system a rest. I know it works because I use breathing a lot in order to get grounded and to get out of my head.

With all that’s in the news about the various viruses going around, it’s important that we all remain as healthy and safe as possible. Our job in hospitality is to take care of our guests and one another. That expression of kindness and care extends from a warm “hello” all the way to the daily maintenance of our operations. Here’s my list of the 7 things you want to keep clean in your restaurant in order to prevent the spread of germs and stay as healthy as possible, year round.

Hospitality professionals are trained to be responsive. This responsiveness is part of hospitality and both BOH and FOH work in tandem to make their guests happy and fulfilled. As a coach I often see that hospitality managers are so responsive that they become less of an initiator. As with any new skill (or muscle), initiation only gets better and stronger with use.

Going out for a nice dinner is a pleasure, a treat, a delight. So, it’s all the more disappointing when you make friends with your server and towards the end of the meal he or she disappears. You’ve just been ghosted… by your server.

Being more assertive isn’t a switch you just flip on…it’s a habit to be built. But once you start to become more aware of your behaviors and can implement these 4 hacks, it will pave the way for you to become more confident, positive and poised in your leadership role.

In hospitality we earn stripes from pushing the limits. This is how you demonstrate fortitude, confidence, stability and determination. But what I’ve realized is that powering through is overrated. This notion that by doing more you’ll feel more committed, more accomplished and get more done is rubbish. I now see clearly that powering through, my old friend and ally, was really an enemy to my health and wellbeing.