Huffington Post: Top 5 New Year’s Resolutions to Make Your Customer Service Shine

The New Year is a great time for businesses to commit to improving their customer service in unique, consistent and memorable ways. Use these top five resolutions to make 2016 the year your service shines...

CNBC: Small business resolutions for 2016

AdWeek: How Arby's Turned Its Brand Around After Years With an Identity Crisis